Term & conditions

The purchaser, upon formalizing his order, accepts each and every one of the following Conditions of Sale:

  • Prices Shipping costs
  • Way to pay
  • Quality
  • Assurance (extract)
  • Technical service
  • Return or Change
  • Data Protection
  • Litigation

Prices

The prices are indicated in Euros and include 21% of I.V.A. The sale to the Canary Islands, Ceuta and Melilla will be exempt from I.V.A. Expenses arising from customs clearance of both departure and arrival, as well as corresponding taxes, storage, fees, etc. will be borne by the recipient.

Shipping costs

Orders over € 80 will be prepaid in the way chosen by our company. Orders under € 80 including VAT will have shipping costs of € 6 VAT included. Orders made up entirely of products that are in liquidation will be freight prepaid on orders over € 100 including VAT, the lower will have a shipping cost of € 6. If there is a return of a shipment due to repeated absence or abandonment, or any other reason outside Zona eleven S.L with CIF: B-61773594, the related expenses will be borne by the customer. The indicated delivery times will be understood as approximate, although Zona eleven S.L will put all the means in its reach so that these are fulfilled with punctuality. Zona eleven S.L with CIF B-61773594 will not be responsible for any delay in the delivery of materials that is produced as a result of causes beyond their control and therefore, will not constitute a reason for cancellation or cancellation of the order by the buyer. If you do not receive the shipment in perfect conditions (broken sealing and / or packaging, wet box, open or manipulated), it is essential, in order to claim, to record your reservations on the carrier’s delivery note.

Way to pay

Credit Card or Bank Transfer. Zona eleven S.L with CIF B-61773594 reserves the full ownership of the goods until the buyer has fully satisfied the agreed payment.

Quality guarantee

Zona eleven S.L guarantees that all your articles comply with the quality requirements and standards established by the legislation, unless a superior guarantee is indicated. Zona eleven SL does not cover the warranty, accessories, advice, after-sales service, training courses or technical service of the products that have not been acquired in our network or have been imported or acquired illegally or fraudulently or through other importers or traders Not allowed. In the case of a defective product, one of the following solutions will be applied, as appropriate, according to the provisions of article 118 of the Consolidated Text of the General Law for the Protection of Consumers and Users (TRLGDCU): «The consumer and user has Right to repair the product, to replace it, to reduce the price or to terminate the contract, … «. Both repair and replacement are free of charge to the consumer, according to Article 120 of the same Law: «The repair and replacement will follow the following rules: a) They will be free for the consumer and user. Such a charge shall include the expenses necessary to remedy the lack of conformity of the products with the contract, especially the costs of shipping, as well as costs related to labor and materials. » Article 123 of the Consolidated Text of the General Law for the Protection of Consumers and Users (TRLGDCU) recognizes that: «The seller responds to any lack of conformity that manifests itself within a period of two years from delivery» . Likewise, section 5 of article 123 recognizes that: «The consumer and user must inform the seller within two months of becoming aware of it.» See the full text in the Quality Assurance section.

Technical service

Zona eleven S.L with CIF B-61773594 guarantees the supply of parts, spare parts and accessories as well as repairs of the products through our distribution network for a reasonable time. If you need to repair an item, please contact us for the shipping instructions.

Return or Change

We want your purchase to be of your total enjoyment. If this is not the case and you feel it necessary to return an item, please read the following conditions carefully: The maximum term to make any type of exchange or return is 7 calendar days from receipt. All items must be returned with their original packaging and labeling in perfect condition, without breakage and / or damage, alteration or any patching, and must include the manuals and guarantees in perfect condition. Garments must always be tested on other parts and never directly on the body. For obvious reasons of the strictest hygiene, no returns and changes of items such as boots or clothing

Data Protection

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store Zona eleven S.L with CIF
B-61773594 corresponds to Zona eleven S.L, whose company is legally constituted in Spain. For any question you can contact us at 934 53 13 76. Our phone hours are from Monday to Thursday from 09:00 to 14:00 and from 17:00 to 20:00 hours, Friday from 09:00 to 15:00 hours.

In compliance with the Organic Law of Protection of Personal Data nº 15/1999, of December 13, 1999, we inform you of the existence of a personal data file created by and under our responsibility, with the data obtained in the Website Zona eleven SL and registered with the Data Protection Agency. These data are treated confidentially: they are not shared, nor are they ceded, sold or exchanged with third parties.

Customers and users of Zona eleven S.L with CIF: B-61773594 may at any time, exercise their rights of access, rectification, cancellation and opposition to their personal data, communicate it to us by sending an email where they must indicate their name and surname. You can also do this by phone by calling 934 53 13 76 or by writing to info@zonaeleven.com.

The data requested to the User through forms indicated with an asterisk (*) will be strictly necessary to be able to provide the service or to be able to contact the User. The sale of restricted items requires additional information in order to comply with the sales requirements established by the current legislation.

The User guarantees that the personal data provided is truthful and is responsible for communicating any changes in them. The User will be solely responsible for any damages, direct or indirect, that could cause Zona eleven SL with CIF: B-61773594 or to any third party, due to the completion of the forms with false, inaccurate, incomplete or not Updated. In the event that the User includes personal data of third parties must, prior to its inclusion, inform them of what is established in the LOPD, the User being solely responsible for their inclusion.

Litigation

In case of Litigation the buyer renounces his own jurisdiction, establishing as the jurisdiction of the seller and courts of Barcelona